The Support for Your Business

APPOINTMENT SETTING

Appointment setters provide support to a company’s sales team by calling prospective clients and scheduling appointments for them to speak with a salesperson. They work for employers spread across most industries, especially those with dedicated outbound sales teams. Appointment setters also provide general customer and administrative support. They typically work in a call center or traditional office setting and report directly to a sales leader or team manager. This is an entry-level position, and appointment setters usually work full- or part-time hours. They may also work overtime hours as needed to support the needs of the sales team.

Data Entry

A typical Data Entry job description will include the following responsibilities:

• Preparing and sorting documents for data entry
• Entering data into database software and checking to ensure the accuracy of the data that has been inputted
• Resolving discrepancies in information and obtaining further information for incomplete documents
• Creating data backups as part of a contingency plan
• Responding to information requests from authorized members
• Testing new database systems and software updates

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E-mail Management

• Identify target audience and grow our email list
• Design and implement direct email marketing campaigns
• Proofread emails for clarity, grammar and spelling
• Ensure mobile-friendly email templates
• Write newsletters including all company updates
• Upgrade our email templates using graphics, personalization and advanced features
• Ensure prompt and accurate communication with clients via email to minimize unsubscribes

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Editing & Proofreading

The proofreader and the copy-editor are in charge of making sure that the text of any product that involves writing (such as magazines, newspapers and books) is free of any errors, whilst ensuring that texts are engaging and accessible to the readers.

Proofreading involves correcting grammatical and spelling errors, while copy-reading involves looking at the work and fixing any problems with style and tone.

Copy-editors usually do fact-checks as well, making sure that everything in the text is accurate and true. Most publications combine both job roles into one position (in which case, they’re called copy-editors rather than proofreaders).

Copy-editors are usually hired by newspapers. Some magazines have copy-editors and proofreaders, too, but their longer production time allows for the use of fewer people to assess the articles. In book publishing, the proofreaders also do some administrative work, such as coordinating with writers and with printers. 

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Transcribing

Transcribers carry out a range of different responsibilities depending on the organization they work for. Based on job listings we analyzed, duties typically involve:

Interpreting Audio Recordings

Transcribers listen to recorded dictations to interpret and transcribe them, translating any industry-specific jargon into long-form text, such as medical terminology or legal terms.

Reviewing Drafts

Transcribers review drafts prepared by speech recognition software, ensuring that it’s correct and complete, and making any edits for accuracy and consistency in style.

Identifying Inconsistencies

A key part of this job is to spot any inaccuracies and errors, and to add in missing information within the final report. Transcribers check that every aspect of the document is correct, particularly if they’re in a medical or legal setting, as discrepancies can have a negative impact.

Submitting Work to Clients for Review

Once the work is complete, transcribers send it to the client for their review. If they have any edits, transcribers will carry out the additional work for final approval.

Following Confidentiality Guidelines

Transcribers can work for a variety of industries, from medical organizations to legal practices, so a key part of this role is to follow patient and client confidentiality guidelines.

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Social Media Management & Marketing

• Running company social media advertising campaigns.
• Formulating high-quality novel written and visual content for each social media campaign.
• Building a social media presence by maintaining a solid online presence.
• Monitoring the company's brand on social media.
• Building brand awareness by engaging relevant influencers.
• Managing our online communities to ensure respectful and appropriate engagement.
• Responding to comments on each of our accounts.
• Overseeing customer service provided via social media.
• Analyzing data to determine whether social media campaigns have achieved their objectives.